Our automated order confirmation to you does not signify our acceptance of your order. Nor does it constitute confirmation of our offer to sell.
At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address or telephone number you provide to us. If we cancel an order, or part of an order, that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order.
PRICING ERRORS – All orders are subject to acceptance and confirmation by us. We reserve the right to correct any pricing errors
In-stock merchandise is usually shipped within 2 business days, once billing information has been verified. Please be sure to provide complete shipping and billing information to avoid possible delays.
Backorders – We reserve the right to cancel or backorder any portion of your order not in our inventory at the time of shipment. You agree to pay normal freight charges on all shipments resulting from back orders.
Freight is paid by you from the shipping point (F.O.B. shipping point). As a convenience to you, these charges may appear on your invoice along with the charges for your merchandise. These charges are subject to the same Terms and Conditions as the merchandise charges. Ownership (title) of merchandise passes to you upon delivery to the carrier.
Shipping Rates – As our shipping rates are calculated real-time based on the product weight and shipping weight, the final shipping charge is only viewable from the order confirmation screen. All orders are shipped UPS Ground unless otherwise specified and should be received within three to five business days from shipping date when shipped within the contiguous USA. Please note that UPS can ship only to physical addresses, so if a P.O. Box address is specified, we may call you to request an alternate address.
Expedited Shipping – 2-Day and Next-Day delivery is available on most items and must be requested before 10:30 am PST in order to ensure on-time delivery. All 2-day and Next-Day orders must ship to a physical address (no PO boxes).
An address correction fee will apply if we have to change the shipping address of an order that has already been shipped.
Lost or Damaged Shipments – Any claims made for lost shipments (in whole or in part) or merchandise damaged in transit are to be filed against the carrier by YOU. We will assist you in filing claims and in follow up. However, you agree to pay us the invoice price on the due date for this merchandise.
Shortages – Any claims for shortages must be made in writing within 10 days of receipt of merchandise.
Oversized/overweight – Items that are oversized/overweight are subject to additional shipping charges. We will contact you by e-mail or phone with exact shipping charges.
Delays and Damages (Force Majeure)
You agree not to hold us responsible for any consequential, incidental or indirect damages caused due to shipping delays or merchandise defects. In the case of merchandise defects, damages shall be limited to the original cost of the defective merchandise. We will not be a party to any third party suits or damages suffered by you as a result of any shipping delays or defective merchandise. All merchandise is available to the general marketplace and sold on an “as is” basis. No representations of any kind are made as to availability.
Additionally, you agree not to hold us responsible for any damages incurred by you because of our delay in performance due to acts of God, war, riot, embargoes, acts of civil or military authorities, fires, floods, accidents, quarantine restrictions, mill conditions, strikes, differences with workmen, delays in transportation, shortage of cars, fuel, labor or materials, or any other cause beyond our reasonable control.
We want you to be completely satisfied with every purchase you make with us.
REQUESTING A RETURN AUTHORIZATION – However. We will not accept returns for any reason unless you first request and receive a Return Merchandise Authorization (RMA) number. This number must be clearly marked on your return carton or label and all paperwork. All claims must be presented in writing within 10 days after receiving your order.
Please contact customer service at [email protected] or call us at (855)452-4440 to request a return or exchange form to be emailed to you. You will need to complete the required information fully and include the return/exchange form in the package to be returned.
WHAT TO INCLUDE – You should include a full explanation as to the reason for the return along with the invoice number.
If one was included, the original packing slip should accompany all returns or the return must include the original order number associated with the return.
If you have a Sharpie, please write the RMA number large and clearly on the box.
RETURN SHIPPING – Shipping must be prepaid. We will not post-pay shipping costs and a return without shipping prepaid, or underpaid shipping, will be refused.
SPECIAL ORDERS AND ALTERED ITEMS – Special order items or items that have been altered, hemmed, decorated, engraved, customized, or otherwise embellished at the request of a customer cannot be returned unless the return is related to an error by us.
If you, or a 3rd party, are screening, embroidering or altering any garments, please first verify the quality and accuracy of the shipment first. We will not be responsible for any garments after they have been altered.
CLEARANCE – All clearance items are sold “as is” and cannot be returned.
Gift certificates cannot be returned or redeemed for cash or credit, except where required by law.
RESTRICTED ITEMS – NO RETURNS WILL BE ACCEPTED FOR WORN, ALTERED, DAMAGED or DIRTY merchandise (other than manufacturing defects). All merchandise returned (other than defective merchandise) must be in resalable condition.
Returns for products that are Hazardous Materials or ORM-D (including but not limited to self-defense sprays, chemical kits, select first aid kits and components, road flares, and fire extinguishers) cannot be accepted. If you are unsure if the product you are returning is a Hazardous Material or ORM-D, please contact West Coast Uniforms and Accessories Customer Service.
Undergarments cannot be returned for hygiene purposes. All tags and packaging must be as original.
RESTOCKING FEE – Items from Liberty Uniforms, Skarr Armor®, SafeGuard Armor, Taser, Elbeco, 5.11 Tactical and items that are drop-shipped from a manufacturer or wholesaler will incur a 15% restocking charge to cover receiving and inspecting labor, admin costs, packaging etc. If you need to know if an order will incur a restocking fee, please email, chat, or call prior to placing your order.
HOW YOU WILL RECEIVE YOUR REFUND – We will refund or credit the value of the item and any taxes that were charged (except where an item is repaired and returned). UPS, FedEx, and USPS will not be refunding for the cost of their services. Therefore, shipping charges are nonrefundable, unless the return is related to an error by us, or the item was faulty at the time of receiving.
At West Coast Uniforms and Accessories we strive to provide our customers with the best value and price, however, we do realize, on occasion, a competitor will have a better price. If you find an item sold by us advertised on the internet for a lower price, we will do all that we can to match the price of the item. To make sure you receive the exact product, at the right price, certain restrictions do apply. Please bear in mind that wholesalers and manufacturers often negotiate different prices with resellers and the prices we pay aren’t necessarily the same as the price negotiated by our competitors. For this reason, we will always do our best to price match, but we are unable to sell a product at a price that is lower than our cost.
The product must be an item that we currently offer for sale and maintains as a standard stocking item.
Sorry, resellers and distributors do not qualify.
Promotion applies to new and unused products only.
Ad errors, close-outs, and clearances are excluded.
The product must be identical to the one being advertised at a lower price.
Price matching cannot be combined with other offers.
Price matching is limited to authorized distributors of manufacturer’s product being advertised.
Valid proof must be provided at the time of purchase in order to receive the price match.
Offer excludes all items on auction sites, international sellers, or member sites.
We reserve the right to terminate the program at any time without advance notice.
While we love to give you the best deals possible, we might not be able to combine price matching with other offers.
Email [email protected] or call (855)WCUNIFORMS or (855)452-4440 for complete details.
West Coast Uniforms & Accessories is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you’ll find valuable. If you would rather not receive this information, you may send an e-mail to [email protected] with “unsubscribe” as the subject line.
West Coast Uniforms & Accessories does not sell, trade or rent your personal information to others. At wcuniforms.com we want you to have the best shopping experience possible. We deeply value the relationship we have with our customers and are committed to responsible information handling practices.
We reserve the right to change, modify or amend this policy at any time. If we make any significant change(s) to this policy they will be shown on this page, highlighted with an ‘effective from’ date.
This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the wcuniforms.com website. We may use your email address or phone number to contact you if we have questions about your order. We will not rent, sell or exchange your names to third-party companies for their marketing purposes.
When you visit our website small text files known as “cookies” will be stored on your computer’s hard drive. Cookies do not contain personally identifying information and do not give us control over your computer. The information that we store in cookies is used to track your activity at our website and to access your individualized settings (such as your online shopping cart) to make your visit more convenient and to make it unnecessary for you to re-enter this information when you make return visits to our site. We also may collect certain technical information from your computer when you visit our website. This technical information may include your Internet Protocol (IP) address, your computer’s operating system, and browser type. Except in the case of IP addresses, this technical information cannot be used to identify you personally. Further, we do not normally use IP addresses to identify anyone. We may do so, however, to identify abuse to our website or other unauthorized activities. Most browsers can be set to prevent cookies or to notify you when one is being placed. Although cookies are not necessary to view our site, we recommend their use for the best experience possible.
If you are not sure about the legality of any item for sale on our website, you MUST contact your local District Attorney’s Office and ask them if you can use, carry, own, or transfer any items in your state.