Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, batteries, undergarments, custom goods that have been printed, tailored, or hemmed cannot be returned. We also do not accept products that are hazardous materials like batteries, pepper sprays, or other flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Jewelry

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless you are making a warranty claim. If you are making a warranty claim with the manufacturer, contact them first.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (dependent partially on who you bank with, holidays, and weekends).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit/debit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@wcuniforms.com

Clearance items

Only regular priced items may be refunded. Clearance/discontinued items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address we will provide. Please do not send it to us without prior contact as we have more than one location returns are sent to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and we provided the shipping label for you, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. It is not possible for us to guarantee that we will receive your returned item. If a carrier loses your return in transit, there may be an option to make a claim for the cost of goods.