Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Perishable goods such as food, batteries, and undergarments.
- Custom goods that have been printed, tailored, or hemmed.
- Hazardous materials, including batteries, pepper sprays, or other flammable liquids or gases.
Additional Non-Returnable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Jewelry
To complete your return, we require a receipt or proof of purchase. Please reference your order number, which starts with "WC_ _ _ _ _".
Please do not send your purchase back to the manufacturer unless you are making a warranty claim. If you are making a warranty claim with the manufacturer, contact them first.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email notification confirming we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days (dependent on your bank, holidays, and weekends).
Please note: A 15% restocking fee may apply.
- The restocking fee is based on the cost of goods and does not apply to shipping and taxes.
- We now use a shipping partner for most orders, and they require a restocking fee from us 100% of the time.
-
Exceptions to the restocking fee include:
- Items damaged during transit
- Items that have broken under fair usage conditions within 30 days
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit/debit card company—it may take some time before your refund is officially posted.
- Contact your bank—there is often a processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at returns@wcuniforms.com.
Clearance Items
Only regular and most sale items may be refunded. Clearance and discontinued items cannot be refunded. If you are not sure if an item is eligible, please call, email, or instant chat with us before placing the order.
Exchanges
We only replace items if they are defective or damaged.
- If you need an exchange for the same item, send us an email at {email address} and mail your item to {physical address}.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you:
- You will receive a gift credit for the value of your return.
- Once we receive the returned item, a gift certificate will be mailed to you.
- If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns
To return your product, you must mail it to the address we will provide after contact.
Please do not send it to us without prior contact, as we have more than one return location.
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
- If you receive a refund and we provided the shipping label, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it takes for your exchanged product to reach you may vary.
If returning expensive items, consider:
- Using a trackable shipping service
- Purchasing shipping insurance
We cannot guarantee that we will receive your returned item. If a carrier loses your return in transit, you may be able to file a claim for the cost of goods.
Need Help?
For questions related to refunds and returns, contact us at:
📧 returns@wcuniforms.com
This version includes all original details, with key points bolded for clarity. Let me know if you need any further adjustments! 😊
