Returns,
Made Easy.
Plain‑English summaries at the top of every section. Find what you need fast — use the table of contents, search, or skim the highlights below.
Section 01 · Window
The 30-Day Window
TL;DR — You have 30 days from delivery to request a return. Items must be unused, in original packaging, and in the same condition you received them. Have your order number ready (starts with WC_____).
The 30-Day Window
TL;DR — You have 30 days from delivery to request a return. Items must be unused, in original packaging, and in the same condition you received them. Have your order number ready (starts with WC_____).
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return
- Item must be unused and in the same condition that you received it.
- Item must be in the original packaging.
- You must have a receipt or proof of purchase.
Section 02 · Exclusions
What Can’t Be Returned
TL;DR — Some items can’t come back — perishables, custom-made goods, hazardous materials, gift cards, downloadable software, and certain personal care items.
What Can’t Be Returned
TL;DR — Some items can’t come back — perishables, custom-made goods, hazardous materials, gift cards, downloadable software, and certain personal care items.
Exempt from being returned
- Perishable goods such as food, batteries, and undergarments.
- Custom goods that have been printed, tailored, or hemmed.
- Hazardous materials, including batteries, pepper sprays, and other flammable liquids or gases.
Additional non-returnable items
- Gift cards
- Downloadable software products
- Some health and personal care items
- Jewelry
Section 03 · Refunds
How Refunds Work
TL;DR — Once we receive and inspect your return, we’ll email you. Approved refunds go back to your original payment method within a few business days. A 15% restocking fee may apply.
How Refunds Work
TL;DR — Once we receive and inspect your return, we’ll email you. Approved refunds go back to your original payment method within a few business days. A 15% restocking fee may apply.
The process
Once your return is received and inspected, we’ll send you an email confirming we have your item. We’ll then notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit applied to your original method of payment within a certain number of days, depending on your bank, holidays, and weekends.
The 15% restocking fee
- The fee is based on the cost of goods and does not apply to shipping and taxes.
- We now use a shipping partner for most orders, and they require a restocking fee from us 100% of the time.
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit or debit card company — it may take some time before your refund is officially posted.
- Contact your bank — there’s often a processing time before a refund is posted.
Still nothing? Email returns@wcuniforms.com and we’ll look into it.
Section 04 · Partial
Partial Refunds
TL;DR — If an item shows obvious signs of use, is damaged or missing parts (not our fault), or comes back more than 30 days after delivery, you may only receive a partial refund.
Partial Refunds
TL;DR — If an item shows obvious signs of use, is damaged or missing parts (not our fault), or comes back more than 30 days after delivery, you may only receive a partial refund.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts — for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Section 05 · Exchanges
Exchanges
TL;DR — We only exchange items that are defective or damaged. Need a swap for the same item? Email returns@wcuniforms.com.
Exchanges
TL;DR — We only exchange items that are defective or damaged. Need a swap for the same item? Email returns@wcuniforms.com.
We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email and we’ll set it up.
Section 06 · Sale Items
Clearance & Sale Items
TL;DR — Regular and most sale items can be refunded. Clearance and discontinued items cannot be refunded. Not sure? Call, email, or chat with us before you order.
Clearance & Sale Items
TL;DR — Regular and most sale items can be refunded. Clearance and discontinued items cannot be refunded. Not sure? Call, email, or chat with us before you order.
Only regular and most sale items may be refunded. Clearance and discontinued items cannot be refunded.
If you’re not sure whether an item is eligible, please call, email, or chat with us before placing the order.
Section 07 · Gifts
Gifts
TL;DR — Items marked as gifts and shipped to you get a gift credit for the return value. If the order wasn’t marked as a gift, we refund the original buyer.
Gifts
TL;DR — Items marked as gifts and shipped to you get a gift credit for the return value. If the order wasn’t marked as a gift, we refund the original buyer.
If the item was marked as a gift
- You’ll receive a gift credit for the value of your return.
- Once we receive the returned item, a gift certificate will be mailed to you.
If the item was NOT marked as a gift
Or if the gift giver had the order shipped to themselves to give to you later — the refund will go back to the gift giver, not to you.
Section 08 · Return Shipping
Shipping Your Return
TL;DR — Email us first — we have multiple return locations and will tell you where to send it. Return shipping is on you. For pricey items, use a trackable service and consider insurance.
Shipping Your Return
TL;DR — Email us first — we have multiple return locations and will tell you where to send it. Return shipping is on you. For pricey items, use a trackable service and consider insurance.
The basics
- Customers are responsible for return shipping costs.
- Original shipping costs are non-refundable.
- If you receive a refund and we provided the shipping label, the cost of return shipping will be deducted from your refund.
- Time for an exchange to reach you varies by location.
If you’re returning expensive items
- Use a trackable shipping service.
- Consider purchasing shipping insurance.
Section 09 · Need Help?
Questions? We’re Here.
TL;DR — For anything refund or return related, email returns@wcuniforms.com. For other questions, call 855‑452‑4440.
Questions? We’re Here.
TL;DR — For anything refund or return related, email returns@wcuniforms.com. For other questions, call 855‑452‑4440.
For any questions related to refunds and returns, reach out:
